đŸ“˜ TERMS & CONDITIONS — BabyBaz Ltd

Last updated: 08 June 2026
Company: BabyBaz Ltd
Location: United Kingdom

1. About Us

BabyBaz Ltd (“we”, “us”, “our”) provides natural, organic products for mums and babies. By using our website or placing an order, you agree to these Terms & Conditions.

2. Use of Our Website

  • You must be at least 18 to make a purchase.
  • You agree not to misuse the website, attempt unauthorised access, or interfere with its operation.
  • All content (logo, images, text, branding) is owned by BabyBaz Ltd and may not be copied without permission.

3. Product Information

  • We aim to provide accurate product descriptions, ingredients, and images.
  • Colours, packaging, or materials may vary slightly due to natural variations or screen differences.
  • Products are not medical treatments and should not replace professional advice.

4. Orders & Payments

  • When you place an order, you will receive an email confirmation.
  • Orders are accepted once payment is successfully processed.
  • We reserve the right to refuse or cancel orders (e.g., stock issues, pricing errors, suspected fraud).
  • Payments are processed securely through trusted third‑party providers.

5. Pricing

  • All prices are shown in GBP (£).
  • Prices may change without notice, but confirmed orders will not be affected.
  • Promotions or discounts may be withdrawn at any time.

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by couriers or external factors.
  • Risk passes to you once the order is delivered.

7. Returns & Refunds

You may return unused, unopened items within 30 days of delivery.

We cannot accept returns for:

  • Opened skincare products
  • Personalised or custom items
  • Items not in original condition

Refunds are issued once items are inspected. Return postage may be the customer’s responsibility unless the item is faulty.

8. Faulty or Damaged Items

If an item arrives damaged or faulty, contact us within 48 hours with photos.
We will offer a replacement or refund.

9. Subscriptions (if applicable)

  • Subscription orders renew automatically.
  • You may cancel anytime before the next billing date.
  • Prices for subscriptions may change with notice.

10. Limitation of Liability

We are not liable for:

  • Allergic reactions or misuse of products
  • Losses caused by delays or website downtime
  • Indirect or consequential damages

Our total liability will not exceed the value of your order.

11. Governing Law

These Terms are governed by the laws of England & Wales.
Any disputes will be handled by UK courts.

12. Contact Us

Email: info@babybaz.co.uk

đŸ”’ PRIVACY POLICY — BabyBaz Ltd

Last updated: 08 June 2026
BabyBaz Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

1. Information We Collect

We may collect:

a) Information you provide

  • Name
  • Email address
  • Delivery address
  • Payment details (processed securely by third‑party providers)
  • Messages sent to customer support

b) Automatically collected data

  • IP address
  • Device type
  • Browsing behaviour
  • Cookies and tracking data

c) Order information

  • Products purchased
  • Order history
  • Preferences (e.g., subscription choices)

2. How We Use Your Information

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates
  • Improve our website and services
  • Send marketing emails (only with your consent)
  • Prevent fraud and maintain security

3. Legal Basis for Processing (UK GDPR)

We process your data under:

  • Contract — to fulfil your order
  • Consent — for marketing communications
  • Legitimate interest — to improve services, prevent fraud
  • Legal obligation — for tax and accounting purposes

4. Sharing Your Information

We only share data with trusted partners:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)
  • Delivery couriers
  • Email marketing platforms (if subscribed)
  • Website hosting and analytics providers

We never sell your data.

5. Cookies

We use cookies to:

  • Improve website performance
  • Remember your basket
  • Analyse traffic
  • Personalise content

You can manage cookies through your browser settings.

6. Data Retention

We keep your data only as long as necessary:

  • Order records: up to 6 years (legal requirement)
  • Marketing data: until you unsubscribe
  • Website analytics: typically 12–36 months

7. Your Rights (UK GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise these rights, email privacy@babybaz.co.uk (I can change this if needed).

8. Security

We use secure servers, encryption, and industry‑standard safeguards to protect your data.
No online system is 100% secure, but we take all reasonable steps to protect your information.

9. Children’s Privacy

We do not knowingly collect data from children under 16.
Parents may contact us to request deletion of any accidental data.

10. Changes to This Policy

We may update this policy occasionally.
The latest version will always be available on our website.

11. Contact Us

For general support: info@babybaz.co.uk