Frequently Asked Questions 

1. How long is delivery?

Most BabyBaz orders arrive in 7–15 business days.
Some items may arrive separately if shipped from different partner warehouses.

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2. How do I track my order?

You’ll receive a tracking link by email once your order is dispatched.
Tracking may take a couple of days to update.

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3. Why did my items arrive separately?

We work with multiple trusted suppliers.
To keep delivery fast, items may ship from different locations.

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4. Do you accept returns?

Yes — unused, unopened items can be returned within 30 days.
We can’t accept returns on opened skincare or personalised items.

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5. What if my item arrives damaged?

Email us within 48 hours with your order number and photos.
We’ll replace or refund it quickly.

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6. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase.
After that, it may already be processing.

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7. Are BabyBaz products safe?

Yes — all products are sourced from trusted suppliers and meet our quality standards.
Our skincare items use natural, gentle ingredients suitable for mums and babies.

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8. Do you ship internationally?

Depends on location — BabyBaz ships worldwide.
Shipping times and fees vary by location.

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9. How can I contact BabyBaz?

Email us anytime at support@babybaz.co.uk.
We aim to reply within 24–48 hours.